Business Analyst
Greg Libenson · Ottawa, ON · gregory.libenson@rogers.com · (613) 302-7427 · LinkedIn
Summary
Experienced IT consultant with 25+ years in government and enterprise systems, now focusing on Business Analysis and stakeholder engagement. Skilled in gathering requirements, documenting business processes, creating user stories, and facilitating UAT to ensure successful delivery of modernized applications. Adept at bridging business and technical teams, with a proven ability to transform complex needs into actionable solutions. Bilingual in English and French.
Core Competencies & Tools
- Business Analysis: Requirements Elicitation, User Stories, Acceptance Criteria, BRD/FRD, Gap Analysis, As-Is / To-Be Process Mapping, BPMN, Use Cases
- Stakeholder Engagement: Workshops, Interviews, Facilitation, Change Readiness, Communication Alignment
- Documentation & Delivery: Process Models, Functional Specifications, User Guides, Knowledge Transfer, UAT Coordination, Test Planning
- Agile & Delivery Frameworks: Agile/Scrum, Iterative Delivery, Backlog Management, Sprint Planning, Daily Stand-Ups
- Tools & Platforms: Azure DevOps, Jira, Confluence, SharePoint, Power Platform, Oracle APEX, Power BI, SQL, Microsoft Office
- Environment: Government of Canada IM/IT modernization, cloud-integrated applications, multi-team delivery
- Languages: English and French
- Security Clearance: Government of Canada Reliability (active)
Experience – Business Analysis Highlights
Greg Software Solutions Inc.
BA & QA Lead | Jun 2025 – Present
- Re-engineering a multilingual NLP application by capturing functional and non-functional requirements, defining acceptance criteria, and organizing work into epics and user stories.
- Designed test cases covering tokenization, transformation, and persistence paths; coordinated defect lifecycle and retesting.
Department of National Defence – Internal Services Automation Unit
Business Analyst / Consultant | Aug 2024 – Jun 2025
- Gathered and documented requirements to migrate spreadsheets into a centralized Oracle APEX solution with role-based access.
- Facilitated workshops with business units to define validation rules, workflows, and access controls.
- Authored business process documentation and functional specifications aligned with operational policies.
- Coordinated UAT cycles, logged issues, and supported successful application adoption.
- Designed Oracle APEX reporting views and role-based dashboards.
- Ensured workflows complied with departmental data governance and Treasury Board Secretariat guidelines.
Health Canada
Business Analyst / Consultant | Feb 2024 – Jul 2024
- Captured modernization requirements for a React, C#, and PostgreSQL application, including integrations with Azure Functions, Azure AD, and Power Platform.
- Worked with stakeholders to prioritize enhancements and define cloud-compliance criteria.
- Produced technical documentation, deployment notes, data-quality checks, and reporting templates.
- Defined system requirements with consideration for Government of Canada cybersecurity and cloud-compliance policies.
Department of National Defence – Personnel Systems Modernization
Business Analyst / Consultant | Jul 2023 – Jan 2024
- Gathered requirements from HR and personnel-management stakeholders for staffing and leave-management modernization.
- Facilitated workshops to define workflows, validation rules, and approval hierarchies.
- Authored process documentation, functional specifications, and user guides.
- Coordinated UAT cycles, issue tracking, and production deployment support.
- Prepared Excel and Power BI reports to monitor personnel transactions and trends.
- Ensured compliance with Government of Canada HR, privacy, and security standards.
Shared Services Canada
Business Analyst (Contract) | Jun 2021 – Jun 2023
- Analyzed requirements for migrating legacy VB.NET applications into React and .NET 6.
- Supported Agile ceremonies, managed the backlog in Azure DevOps, and produced user documentation.
- Conducted end-user training for Power Platform solutions.
- Built Power BI and Excel reports tracking migration progress, adoption, and backlog status.
- Documented modernization requirements with reference to accessibility standards and Government of Canada IT policies.
Additional Government Contracts
Tax Court of Canada, Public Safety Canada, Transport Canada, Defence Construction Canada, CIRNAC, Natural Resources Canada, Immigration and Refugee Board, Cistel, Export Development Canada, and others.
- Defined and validated requirements and designed tests for .NET, Java, Oracle APEX, and Dynamics 365 solutions.
- Supported UAT and modernization or migration verification.
- Validated business logic with SQL queries and reporting outputs.
- Reviewed solution designs against privacy, accessibility, and security standards applicable to public-sector applications.
Education & Certifications
- Bachelor of Computer Science, Azerbaijan State Economic University
- Microsoft Certified Professional (MCP), Dynamics CRM Specialist
- Java Enterprise Developer, Algonquin College
- Training in Power Platform, Azure Development, and Dynamics
- Planned: ISTQB Foundation Level and Selenium Automation